Why is BT’s broadband pledge so misleading over outages?

Published: 9/01/2019
Why is BT’s broadband pledge so misleading over outages?
Source: WWW.THEGUARDIAN.COM

Despite its ‘keep connected promise’, it used get-out clauses to avoid sending me a back-up 4G mini-hub I’m really exasperated by the exclusions I’ve encountered with the BT Plus “Keep Connected Promise”. The video and blurb on its website are clear that, within an hour of reporting a broadband outage, it will send a 4G Mini Hub and turn on unlimited data on any BT mobile phones associated with th

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