Matthew Hull | Satisfied Callers, Feb 12

Published: 12/02/2018
Matthew Hull | Satisfied Callers, Feb 12

A talk by anthropologist Dr. Matthew Hull . Talk Abstract In 2013 the Indian state of Punjab contracted with a corporation to operate a new police phone helpline. The corporation not only takes complaints but also monitors, directs, and reports police responses to them. This talk explores the tensions and effects of using American techniques of customer service to promote procedural justice within

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